Returns and refunds
We at Rushr promise to keep your shopping experience seamless and exceptional. Every order is carefully packaged and delivered with the highest level of care. Our dedicated support team is always ready to assist you with a smooth and hassle-free replacement process. Your satisfaction is our priority, and we're committed to making your shopping journey effortless.
Return & Cancellation policy:
- Please note that we accept cancellation requests only before the order is dispatched.
- Returns are only accepted for prepaid orders. In case the product is altered/used/opened, returns cannot be processed.
- For prepaid orders that are cancelled before dispatch, full refunds will be processed. Refunds will take approximately 24-48 business hours, only after the cancellation request has been duly processed by our team.
- When you request a product return, we arrange a pickup for the item. Our courier partners will collect it within 5-7 business days after your request is received.